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The LiiP Podcast - Ep 11, S 1, Tautona AI - John Holdsworth and Philip Cooper

May 9, 2021
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In the first podcast of the year, we get stuck into all things Ai and all things claims by speaking to the team from Tautona AI in South Africa I have a bit of a soft spot for claims as it is where I joined the insurance industry many moons ago. This was a fun conversation with the first guest pairing as I was joined by both: Philip Cooper and John Holdsworth. We covered lots of ground and also had the first guest screen share (well played John) We talked about: - How natural language processing was the evolutionary step required to make AI in claims possible - How AI is a tool for claim professional, not a replacement - Artificial intelligence in claims is a route to fairness for both insured and the insurer - AI as not just a cost but an offering of better service in claims - Claims as a differentiator - The different challenges faced in different geographic insurance markets to the claims process - The value of Lloyd's lab experience and the power of the "alumni" badge to open doors - Why focus on claims when applying AI techniques - Why claims professionals get frustrated and how AI may help them be happier in their work- The under-representation of claims professionals in the board room - How new entrants are making claims the corner-stone of their offering - The Psychology of insurance buyers: How we set the rules - do one-click purchases mean we should offer one-click claims? - Faux-mation and the dangers of applying this to claimsand obviously much more in-between including the first (unbelievably) postman interruption during the recording! Our host is FinPro Director, Alex BondPlease like and subscribe if you enjoyed this podcast

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